How do I leave a review?
To ensure the integrity of the review system, only registered customers can leave a review and only in respect of products that the customer has ordered. To leave a review, simply go to My Account, select Orders on the left hand menu, select the relevant order number and then select the product you wish to review. You will be taken to the product page where you can add your review. You can change how your name publicly appears (e.g. John C or Menth Head) in your user profile in My Account.
If you would like to have an avatar for your reviews, simply sign up for an account at Gravatar (click the button ‘Create Your Own Gravatar’) using the same email address as your account at Artisan Arcade. You can then select any image as your avatar and it will automatically be placed in any review you make on our site and many other sites on the internet that are compatible with Gravatar.
Artisan Arcade has a monthly draw for a $10 discount coupon for any order placed by a registered user from 1 February 2020 when the customer leaves a review of a product purchase from that order on our website. A review may be left any time after 1 February, even if it is a month or more after the order was placed. The coupon will be valid for six months.
What do you recommend for someone with sensitive skin?
All of our products contain a ‘clean’ ingredient list. However we know that some people are sensitive to fragrances or to other ingredients such as lanolin. To see our products that are fragrance free (unscented) click the unscented tag on the home page. To see our products with a fragrance derived from essential oil, not fragrance oil, click the essential oil tag on the home page.
Will you be selling replacement shaving pucks?
We hope to stock replacement pucks at some point. For the present we are concentrating on building up our selection of shaving soaps in the tub and shaving soap samples.
Will you stock other Stirling products such as shampoo bars and soaps?
At present there are no plans to add soap bars given the exciting new range of liquid soaps from Stirling that we stock. We may be able to extend the range of products available to include shampoo bars. If you are interested in buying shampoo bars, please let us know via the contact form. Another option is to use the liquid soap as a shampoo.
What is the plastic film that Stirling refill pucks and sample soaps are wrapped in?
That’s Biolefin. Biolefin is a plastic that will degrade into biomass in 2-5 years, unlike regular plastic which takes hundreds of years. For more information on Biolefin and Stirling soap wrapping, check out www.nationalshrinkwrap.com. Note that sample soaps come with a removable sticker which can be placed on a container to suit.
Are your packaging materials environmentally friendly?
All our packaging materials (except for a small amount of tape used to seal parcels) are recyclable, reusable and/or biodegradable. The white packing peanuts we use are 100% biodegradable, compostable, water soluble and are made in Australia.
Why does Stirling use animal fats in its soaps?
Using animal fats in soaps is a practice that dates back thousands of years. They make for a hard, great lathering soap that is rich in fatty acids. In addition, Stirling believes that if animals are to be consumed, there should be no part of that animal that goes to waste.
I would like to learn more about shaving so can you recommend any forums, blogs or youtube channels?
We certainly can. For Australian & New Zealand shavers, the best forum is at Paste & Cut where you will find members with plenty of knowledge, experience and wisdom. For international forums we recommend, in alphabetical order, Against the Grain, Badger & Blade and the Shave Den. There are also pages at reddit here and here although the quality of advice on these reddit pages is variable.
For blogs, we recommend Sharpologist and Michael Ham (Leisure Guy). Michael has also written an excellent book on shaving “Leisureguy’s Guide to Gourmet Shaving the Double-Edge Way“. The most recent (7th) edition was published in 2015 so it is possible a newer edition may be coming soon.
Do you have any products for women?
Yes, we do. You need only click the tag For Her which is available on the homepage and the shop page. We will be carrying more products for women soon. Also note that some of our scents are suitable for men and women.